Frequently asked questions – FAQ
What is La Fugue and what services do you provide?

We are specialists in the creation of exceptional trips, organization of unusual events in Europe and around the world.

 

Welcome to the world of luxury travel, where every detail is carefully orchestrated to create an unforgettable experience. From our exclusive departure cities to the most prestigious destinations, our commitment to excellence shines through every step of your journey.

 

Through our newsletters and editorial content, we share spellbinding stories, exclusive tips and travel inspiration. Each edition is designed to spark your imagination and fuel your dreams of extraordinary travels. Immerse yourself in a world where the exceptional becomes the norm, where each destination is a backdrop for moments of wonder.

 

We invite you to dream, plan and experience the extraordinary with us. Explore distant horizons, discover fascinating cultures, and create memories that will transcend time. Your luxury journey begins here, where travel becomes an experience, and every detail is carefully orchestrated to provide you with the ultimate in fun and discovery. Embark with us on a journey to lush horizons and unique experiences, because the world is waiting for you.

 

As an elite DMC (destination management company), we produce hyper personalized journeys tailored to perfection. Everlasting dreamed moments with exclusive itineraries, lavish service, artistic exploration, and unique accommodations.

 

 

What are your different types of services?

Our categories are as follows:

  • Small Groups journeys: exceptional stays organized and accompanied in small groups – multi-day celebratory gatherings in notable properties led by our extensive family of locals and experts who grant you insider access / unique perspectives to create a world of wonder that touches the essence of the place you are visiting.
  • Musical journeys: individual trips to Europe as a package with first-class show tickets and accommodation under exclusive conditions.
  • Tailor Made journeys: Iconic journeys, long-time favorites, or recent inspirations. Personalized and one and only experiences. We share with you our latest inspirations. Let us know your dream destination and experiences and we will produce together your ideal escapade.
  • High-End Events: Spectacular elite moments, anniversaries and family gatherings or experiential public relations and marketing events in the most creative, exclusive, unique and artistic forms. Allow us to deliver world-class experiences for your meetings, incentives, corporate travel, and high-level public relations by creating exceptional events to share with your most treasured clients, investors, colleagues, friends or advertisers.
How are the projects created?

Every step of your exceptional journey is meticulously planned to provide an unparalleled experience. Discover how we shape these unique journeys, merging the art of travel with exclusive experiences.

Step 1: Personalized Consultation

Before creating your trip, our travel artisans are dedicated to understanding your desires, preferences, and dreams. An in-depth consultation allows us to identify your expectations, define your tastes and personalize every aspect of your experience.

Every step of your exceptional journey is meticulously planned to provide an unparalleled experience. Discover how we shape these unique journeys, merging the art of travel with exclusive experiences.

Step 2: Custom Design

Armed with this information, our team of experts imagines a tailor-made itinerary that captures the essence of your vision. From exclusive destinations to one-of-a-kind experiences, every detail is carefully cared for.

Step 3: Exceptional accommodations

Travel artisans select accommodations that embody refinement and luxury. From world-class hotels to private villas and places steeped in history, each place to stay is carefully chosen to ensure an experience of sumptuousness and unparalleled comfort.

Step 4: Unique Experiences

Authenticity and exclusivity are at the heart of every experience. From private tours of iconic sites to encounters with local artisans and artists, every moment is designed to immerse travelers in the culture and traditions of the place, creating memories that will last a lifetime.

Step 5: Exception Service

Impeccable service is the cornerstone of our approach. From private drivers to experienced guides and lecturers, each member of our team is dedicated to providing you with personalized service, anticipating your needs to make your journey as smooth as it is memorable.

Step 6: Personalized follow-up

During your trip, our team remains at your disposal to ensure that every moment meets your expectations. Personalized follow-up guarantees immediate responsiveness to any request, ensuring a seamless experience.

With our team of travel artisans, every moment becomes a work of art, every destination a blank canvas to be sculpted according to your wishes. Let us create a journey of luxury that transcends the boundaries of the traditional, where every detail is an expression of your style and aspirations.

 

How long does it take to receive a tailor-made proposal?

As soon as you contact us, we will get back to you to acknowledge receipt of your request and to set an appointment date so that you can share your project with us in more detail. Once this appointment has been made and after validating and paying the creation fees, we will send you within 10-15 days a first version of an ultra-personalized trip, which can then be adjusted.

What is included in my project?

Our experiences can include accommodation, transfers, flights, tours, meals, insurance, repatriation assistance and any other services and extras that your dream stay would require.

What is not included in my project?

Our luxury trips are designed to provide an exceptional experience, but it’s important to note that some items are not included in our basic packages. This includes:

Airfare: Airfares are not included in our packages, allowing our travelers the flexibility to choose their preferred airlines, routes and travel classes.

Visas: The cost and management of visas, if any, are the individual responsibility of the traveler. Our team is here to provide advice and assistance to make this process easier.

Travel Insurance: We strongly recommend that our guests purchase comprehensive travel insurance to ensure their peace of mind throughout the journey.

 

Personal expenses: Personal expenses, such as personal purchases, activities outside the planned itinerary, and gratuities, are not included.

Some meals and alcoholic beverages: While most meals are included, some specific meals and alcoholic beverages are not included in our basic packages.

 

However, we understand that every traveler has unique needs. You have the option to personalize your experience by informing us of your specific preferences. Whether you want to include extra services, special meals, or other special requests, our dedicated team is here to help you create a tailor-made itinerary that meets all your expectations.

Can I add services to personalise my travel?

We remind you that our agency creates the trip that corresponds to your image, everything is adaptable according to your desires.

We understand that every traveler is unique, which is why we offer the ability to customize your experience with your specific preferences in mind:

 

Lifestyle preferences: Whether you want specific accommodations, tailor-made activities or unique cultural experiences, let us know your preferences, and we will tailor your itinerary accordingly.

Allergies/Dietary Restrictions: Let us know about any food allergies or restrictions, and our team will ensure your meals are prepared accordingly, ensuring a worry-free dining experience.

 

Mobility: If you have any special mobility requirements, please let us know. We will do our best to tailor activities and transportation to your specific needs.

Can I add a pre-arrival or extension of stay?

Yes, our travel artisans are at your disposal to complete your stay according to your desires. It is possible to add nights and services before and after the dates of stay of the packages.

Who do I contact if I have an incovenience during my stay?

You can contact us by email: information@lafugue.com and through our dedicated emergency number: +33 7 68 80 38 56.

 

We will also provide you with the telephone line of your travel designer and our correspondents on site in case of emergency.

Do you offer additional services?

Yes, each experience is adaptable and modifiable to add personalized services and amenities.

How to register?

To register for our Accompanied and Musical Fugues, you only need to fill out your registration form and pay a minimum deposit of 40% of the amount of the trip (50% for boat/rail cruises).

To confirm your tailor-made trip, all you have to do is accept the proposal and pay the first deposit.

If there is no more availability on a trip, what can you offer me?

If the trip is full, we will offer you to register on a waiting list to take advantage of a possible cancellation. Our travel advisors will work with you to explore other departures based on availability and your choices.

Do you propose travel insurance?

We include basic repatriation insurance in your trip, we strongly advise you to take out a multi-risk insurance through us with Presence, covering cancellation, interruption of stay, luggage, travel accident, traveller’s civil liability, search and rescue costs.

The general terms and conditions of insurance will be sent to you upon receipt of your registration or upon request.

 

The purchase of travel insurance is not mandatory but recommended to avoid any inconvenience/problems that you may encounter before your departure on your trip or during your stay.

How do I cancel my participation and what are the cancellation conditions?

All cancellations must be notified by registered letter with acknowledgment of receipt. The date of receipt of this will be retained for any refunds. The payments made will be reimbursed, minus the deductions stipulated in the general terms and conditions of sale, and, if applicable, the insurance premium, which is non-refundable.

What payment methods do you accept?

Cheque, bank transfer, credit card (Visa, Mastercard and Amex), gift voucher and cash (up to 1,000 euros acccording to the law).

How much is the down payment?

40% of the trip as a deposit (50% for boat/rail cruises) plus the insurance premium, if applicable. In case of registration less than one month before departure (two months for trips with special cancellation conditions), the total amount of the trip must be paid at the time of registration.

How long does it take to pay my balance?

The balance is due 30 days before departure or 60 days for trips with special cancellation conditions (unless cancelled in accordance with the general terms and conditions of sale).

How does the single supplement work?

The single supplement is the price of a double room for single use.

Often, the price of a room is quoted on the basis of double occupancy and remains the same even if only one person occupies it. For a hotelier, one person occupies the same space and generates the same maintenance costs as a couple.

Why do I have to pay a creation fee when requesting a tailor-made stay/project?

When you call on us, you will experience an ultra-personalized, precise, privileged stay that really corresponds to your expectations and your dreams.

 

The craftsmanship of luxury travel requires rigour, perseverance, dedicated time and surpassing oneself to imagine, create and shape precious and exceptional experiences.

 

You will save time, experience a flawless organization, serenity and stay accompanied in total confidence all the time.

 

We will identify your style and your desires and will choose the service providers who will adapt to your expectations, with whom we work together, and in harmony, respecting the level of requirement and refinement with which we organize each trip.

 

Our development fee reflects all of the added ideas, expertise and energy that goes into your itinerary – as well as our  support, logistical expertise, insider insight, and all of the management and details. Like tailors of haute couture outfits, we hand-make each and every trip we sell based on years of insight, knowledge and experience. Nothing we do is off-the-shelf, meaning we put lots of care into fine-tuning your itinerary to make sure it fits you perfectly.

What is a travel expert? How do they know the inside track?

Our Travel Experts know their destination inside and out. Some of them have lived there. Some were born there. Others have travelled or worked there. Put it this way, when we’re planning trips of our own, our Experts are the first people we talk to. They’re passionate, intense, up to date. Honestly it’s scary. What’s more, we make sure all of our Travel Experts regularly conduct research trips to their country, attend talks, speak with the locals, and always ask questions. If something is trendy, they’ll be one of the first to find out.

Can you give price breakdowns so i know where my money is going?

Unfortunately, we are not able to give price breakdowns as we receive contracted rates from our suppliers and these are therefore confidential. However, we will always endeavour to give you the clarity you need so you feel comfortable confirming your trip with us.

I’ve just come back from my trip. How do i send feedback?

We love hearing about our clients’ adventures. If you’d like to discuss your trip in greater detail, our Client Experience team will arrange a suitable time to have a full phone-based chat. We always appreciate it when our clients leave their thoughts on our Google review page, as it’s a great way for travellers to share experiences and recommendations with each other.

How can I contact you?

We are available, Monday to Friday, from 9 a.m. to 5 p.m.:

  • By phone: +33 1 43 59 10 14
  • By email at information@lafugue.com
  • In our offices located at:  32 rue Washington in the 8th arrondissement of Paris
I want to receive the brochure and the newsletter, what should I do?

Our brochure comes out twice a year (March and September).

 

It announces the elopements of the coming season and the favorite destinations for inspiration for your tailor-made trips.

 

Our newsletter is sent every two weeks. It features the novelties.

 

Subscribe to receive the newsletter and consult our digital brochure in the dedicated section or send us an email to: information@lafugue.com to request them.

I want to share my travel photos, what should I do?

We really like other people’s travel photos.

Send them to your travel expert or, if you’re on social media, upload your photo with the hashtag #lafugue and tag our account @lafuguecollection

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